This nurse can help you now … virtually
TidalHealth has launched an innovative pilot program at its Seaford and Salisbury hospitals, introducing virtual nursing as a fresh approach to patient care. This initiative, implemented on two inpatient units — 5 South at TidalHealth Peninsula Regional and the Medical Surgical Unit (MSU) at TidalHealth Nanticoke — is part of a broader plan to improve the patient experience while giving bedside nurses more time for direct care.
Angela Brittingham, DNP, MSN, RN, and TidalHealth’s vice president of patient care services, explained the program's purpose: "The goal of virtual nursing is to complement the bedside nurse by having someone who can check on the patient during shift changes, discuss medication history, and assist with admissions and discharge teaching."
Virtual nurses are seasoned registered nurses stationed remotely within the hospital, connecting with patients through a secure, HIPAA-compliant video system. This virtual interaction is designed to be seamless for patients, who can grant permission before the virtual nurse “enters” the room via their TV screen. The camera remains off unless in use, with no recordings or photos ever taken.
The virtual nurse serves as an additional touchpoint, giving patients the chance to ask questions, confirm their care plan, and receive timely updates — all without detracting from the bedside nurse's responsibilities. Virtual nursing operates daily from 9 am to 11 pm, allowing for continuous support during key times.
Early feedback suggests that the program has been well-received, providing patients with valuable assistance and reassurance. If the pilot succeeds, TidalHealth aims to expand virtual nursing to other units, anticipating a transformation in the way patients and nurses interact across the health system, blending compassionate care with cutting-edge technology.
