Telemedicine
Telemedicine, also called telehealth, lets you connect with your TidalHealth practitioner using your computer, smartphone or tablet. From the comfort of your home, you can have appointments for routine care, follow-ups and sick visits through a secure video connection.
We use Zoom for telehealth visits, accessible through your MyChart account. This allows you to see and speak with your provider and care team, bringing care to you even when you cannot come in person.
Who Can Use Telemedicine?
Patients of TidalHealth practices can call their office to find out if a video visit is right for their needs. Some telehealth appointments may also be scheduled directly from your MyChart account.
How the Process Works
To join a telemedicine visit, you will need a MyChart account. There are two steps: complete eCheck-in and begin your video visit. It is important to complete eCheck-in before the visit starts, which can be done up to two days ahead of time. When it is time for your appointment, click “Begin Video Visit.” We recommend logging on at least 15 minutes early to test your audio and video.
Telemedicine appointments are also available for patients who have visited a TidalHealth practice office in the past two years. This option can be accessed through our online check-in system.
Who can use telemedicine at TidalHealth?
Patients of a TidalHealth practice may be eligible for a telemedicine visit. Call your provider’s office to see if a video visit is appropriate for your care needs. Some appointments can also be scheduled directly through MyChart.
What do I need for a telemedicine visit?
You will need a MyChart account and access to a computer, smartphone or tablet with internet. Zoom is used to connect you with your provider and care team.
How do I start my telemedicine appointment?
Complete the eCheck-in process on MyChart before your visit. You can do this up to two days in advance. At your appointment time, log into MyChart and click “Begin Video Visit.” We recommend starting about 15 minutes early to ensure your audio and video are working.
How do I get a MyChart account or technical support?
To sign up for MyChart, visit the MyChart login page and click “SIGN UP (No activation Code).” For help with MyChart or connecting to a video visit, call MyChart Support at 844-989-2944.
Are telemedicine appointments available for urgent care?
Telemedicine visits are available for patients who have visited a TidalHealth practice office in the past two years. These visits can be scheduled through our online check-in system for immediate care needs.
For help signing up for MyChart, visit the MyChart login page and select the option to sign up without an activation code. For help with an existing MyChart account or connecting to your telemedicine visit, call MyChart Support at 844-989-2944. Our team is ready to assist you with setup and answer any questions about your telemedicine appointment.
